Returns Policy

Cancellation, Returns and Refunds

Jivo hopes you will be totally satisfied with the products but if you would like to cancel your order and return the products you may do so within 14 working days after receiving them. To cancel your order, return the products, unused, to; Unit 6 Keypoint Business Pk, Rosemount Industrial Estate, Ballycoolin Rd, Dublin 11 Ireland. Please enclose a copy of your order confirmation and your reasons for returning the products. Following receipt of properly returned, undamaged products, Jivo will confirm cancellation by email and will repay to you the cost of the products within 30 days from receipt of your cancellation by crediting the original purchaser’s payment card. Jivo will not refund the postage costs of delivery or return unless the products are faulty.
Any items returned outside the 14 working day timeframe described above will only be accepted at Jivo’s discretion.